RETURN POLICY

  1. All returns require a Return Merchandise Authorization (RMA) from IQ Implants prior to shipment.
  2. Return requests must be initiated within 30 days of receipt.
  3. Merchandise must be in original, factory-sealed, untampered condition.
  4. A 10% handling fee will be deducted from the refund.
  5. The cost of the return shipping label will be deducted from the refund.
  6. Original shipping charges are non-refundable.
  7. Special orders are final sale and not eligible for return.

Contact customer service to request an RMA.

Shipping
To return your product, you should ship it to:

IQ Implants USA
Attn:  RMA # (provided to you)
11159 54th St N
West Palm Beach, FL 33411
USA

You will be responsible for paying your own shipping costs for returning your item unless the return is due to our fault or defective product. In that case we will provide you with a Paid shipping label. Return shipping label will be deducted from the total refund. In some cases when a customer is located outside of USA, we may offer to ship the product back at your expense, which we will reimburse by giving you further instructions.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item unless tracking clearly shows "Delivered".